Just received the message below back from Shapeways. I get it, they don't want to produce stuff that might be too small for their printers and delay their production, but it's still frustrating as there are models out there, sitting happily on people's desks and now they suddenly can't be produced any more. This shouldn't affect some of the thicker ships, like the WC3 ships, but I'm fairly certain a lot of the smaller ships will be rejected now. Sigh. I guess we'll have to wait till the tech gets a little better. I'll leave the models up for now, but in the meantime, please realize that you'll be ordering these at the risk of them being un-proudceable, despite examples being out there already. Sorry guys!
Thanks for writing in.
As it is, the thin walls of your model weren’t caught on earlier versions and slipped through.
If it had, your model would have been rejected previously. Even though your product was printed
before, we cannot permit models that don’t meet design requirements to be printed as the
possibility that the print will fail is too high. Because we print multiple products per printing
session, we have to adhere to the rules to try and ensure a successful print of all the items
in a printing session. Otherwise, it could crash our printer and affect all the other models being
printed at the same time. This would also mean that other models would be delayed, as we would
have to print all the models from the printer again. I’m really sorry that we were not able to print the
models in their current state. Our apologies for the inconvenience and for not finding this issue sooner.
If you have similar designs, I highly recommend updating them as well to avoid any unnecessary rejections.
Thank you for your understanding.